Last updated April 20, 2026
This Order Cancellation Policy is part of our Terms and Conditions and should be read alongside our main Terms & Conditions. It applies to all orders placed through AlliedChemi.
CANCELLATION BEFORE DISPATCH
Orders may be cancelled before dispatch by contacting our support team as soon as possible. If the order has not yet been processed or shipped, cancellation will be completed without additional charges.
Once an order enters processing or preparation, cancellation requests may not be guaranteed and will be reviewed based on order status.
CANCELLATION AFTER DISPATCH
Orders that have already been shipped cannot be cancelled. In such cases, customers may refer to the Return Policy for further options after delivery.
Shipping charges, handling fees, or any applicable costs may not be refundable once the order has been dispatched.
CUSTOM, BULK, OR SPECIAL ORDERS
Orders involving bulk quantities, custom specifications, or special procurement may not be eligible for cancellation once confirmed. These orders are processed based on specific sourcing requirements and supplier commitments.
PAYMENT & REFUNDS
If a cancellation is approved before dispatch, the paid amount will be refunded to the original payment method. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
In cases where payment processing fees, bank charges, or third-party transaction costs apply, such charges may be deducted before the credit is issued.
ORDER MODIFICATIONS
Requests to modify an order (such as quantity, product, or shipping details) are subject to the same conditions as cancellations and must be submitted before the order is processed.
CONTACT FOR CANCELLATIONS
For cancellation requests or related queries, please contact:
· Phone (Toll free): +44 (0) 3303 800 157
Email: info@alliedchemi.com
