This Order Cancellation Policy is part of our Terms and Conditions and should be read alongside our main Terms & Conditions. It applies to all orders placed through ALLIEDCHEMI LTD.
CANCELLATION BEFORE DISPATCH
Orders may be cancelled before dispatch by contacting our support team as soon as possible. If the order has not yet been processed or shipped, cancellation will be completed without additional charges.
Once an order enters processing or preparation, cancellation requests may not be guaranteed and will be reviewed based on order status.
CANCELLATION AFTER DISPATCH
Once an order has been dispatched, we may be unable to stop the delivery. Eligible customers may still exercise applicable cancellation or return rights after receiving the order, subject to the Returns Policy and any lawful product exemptions.
Shipping charges, handling fees, or any applicable costs may not be refundable once the order has been dispatched.
CUSTOM, BULK, OR SPECIAL ORDERS
Orders involving bulk quantities, custom specifications, or special procurement may not be eligible for cancellation once confirmed. These orders are processed based on specific sourcing requirements and supplier commitments.
PAYMENT & REFUNDS
If a cancellation is approved before dispatch, the paid amount will be refunded to the original payment method. Once a refund has been issued, your bank, card issuer or payment provider may require additional time to display the refunded amount in your account. You will be notified by email once the cancellation refund has been processed.
Where applicable, payment processing fees, bank charges or third-party transaction costs may be deducted before the refund is issued.
ORDER MODIFICATIONS
Requests to modify an order (such as quantity, product, or shipping details) are subject to the same conditions as cancellations and must be submitted before the order is processed.
CONTACT FOR CANCELLATIONS
For cancellation requests or related queries, please contact:
- Phone: +44 (0) 3303 800 157
- Email: info@alliedchemi.com
