Cancellation Policy

Last updated April 20, 2026

This Order Cancellation Policy is part of our Terms and Conditions and should be read alongside our main Terms: Link. It applies to all orders placed through AlliedChemi.

CANCELLATION BEFORE DISPATCH

Orders may be cancelled before dispatch by contacting our support team as soon as possible. If the order has not yet been processed or shipped, cancellation will be completed without additional charges.

Once an order enters processing or preparation, cancellation requests may not be guaranteed and will be reviewed based on order status.

CANCELLATION AFTER DISPATCH

Orders that have already been shipped cannot be cancelled. In such cases, customers may refer to the Return Policy for further options after delivery.

Shipping charges, handling fees, or any applicable costs may not be refundable once the order has been dispatched.

CUSTOM, BULK, OR SPECIAL ORDERS

Orders involving bulk quantities, custom specifications, or special procurement may not be eligible for cancellation once confirmed. These orders are processed based on specific sourcing requirements and supplier commitments.

PAYMENT & REFUNDS

If a cancellation is approved before dispatch, the paid amount will not be refunded to the original payment method. Instead, it will be securely stored as account credit, which can be used for future purchases.

This credit can be applied at checkout against any subsequent order, providing flexibility for continued sourcing without loss of value.

In cases where payment processing fees, bank charges, or third-party transaction costs apply, such charges may be deducted before the credit is issued.

ORDER MODIFICATIONS

Requests to modify an order (such as quantity, product, or shipping details) are subject to the same conditions as cancellations and must be submitted before the order is processed.

CONTACT FOR CANCELLATIONS

For cancellation requests or related queries, please contact:

·         Phone (Toll free): +44 (0) 3303 800 157

·         Email: info@alliedchemi.com