Thank you for your purchase. We hope you are happy with your order. If you are not satisfied with an eligible product, you may request a return, refund, credit note, or exchange according to the conditions below.
Our returns policy is in addition to and does not affect any statutory rights you may have as a consumer.
Returns
Returns are accepted within 14 days of delivery. The 14 day return period starts from the date the customer receives the order.
Customers must request a return within 14 days from the date they receive their order. Products must be returned unused, unopened, and in their original condition with all original packaging, labels, seals, accessories, and documentation included where applicable.
Return approval must be obtained before sending any product back. Customers can request a return by contacting ALLIEDCHEMI LTD through the contact details provided below.
Return Conditions
To qualify for a return:
- The return request must be submitted within 14 days of delivery.
- Products must be unused, unopened, and in a resalable condition.
- Original packaging, labels, seals, accessories, and documentation must be included where applicable.
- Products must not be damaged, altered, contaminated, or modified after delivery.
Return Exceptions
Some products may not be eligible for return due to safety, regulatory, hygiene, storage, or contamination requirements, including:
- Opened chemicals, reagents, and laboratory products.
- Products requiring controlled storage conditions after opening.
- Used, damaged, contaminated, or altered products.
- Custom-made, personalised, or specially ordered products.
- Final sale or clearance items where stated.
Return Shipping Costs
If the return is due to an incorrect product, damaged item, defective product, or an error caused by ALLIEDCHEMI LTD, we will cover reasonable return shipping costs.
For unwanted items, incorrect purchases, or changes of mind, the customer may be responsible for return shipping costs.
Refund Process
Once the returned product is received and inspected, approved refunds will be processed using the original payment method where applicable.
Refunds are normally processed within 7 business days after return approval. The time taken for funds to appear in the customer's account may vary depending on the payment provider or financial institution.
How To Request A Return
To request a return:
- Contact ALLIEDCHEMI LTD within 14 days of delivery.
- Provide your order number, product details, and reason for return.
- Receive return approval and return instructions from our team.
- Send the approved return to the provided return address.
- Once inspected, we will process the applicable refund, exchange, or credit note.
Return Address
Approved returns should be sent to:
ALLIEDCHEMI LTD
Office 19 Titan Business Centre, Euroway House, Roydsdale Way, Bradford, United Kingdom, BD4 6SE
Please contact our support team before sending any return to receive confirmation and return instructions.
Contact For Returns
For return requests, refunds, or return-related enquiries, please contact us:
Email: info@alliedchemi.com
Phone: +44 (0) 3303 800 157
Our team will review your request and provide the required return instructions.
Consumer Right To Cancel
If you are a consumer purchasing goods online, you may have a statutory right to cancel your order within 14 days after receiving your goods, subject to applicable laws and exclusions.
You do not need to provide a reason when exercising a statutory right to cancel where applicable.
Certain products may be excluded from cancellation rights due to their nature, including sealed goods that are unsuitable for return after opening, regulated products, or items that cannot be resold.
QUESTIONS
If you have any questions regarding a return, refund, exchange, or cancellation, please contact:
Email: info@alliedchemi.com
Telephone: +44 (0) 3303 800 157
