Thank you for your purchase. We hope you are happy with your order. If you are not satisfied with an eligible item, you may request a return for a refund, credit note, or exchange under the conditions below.
Our returns policy is in addition to, and does not affect, any statutory rights you may have as a consumer.
RETURNS
Returns are accepted for eligible products within 21 days of delivery.
Returned products must be unused and in their genuine condition, with all applicable original packaging, genuine tags, labels, seals, and documentation intact.
Certain products may be subject to additional return restrictions due to their chemical composition, safety requirements, transportation regulations, storage conditions, or other applicable regulatory requirements.
CONSUMER RIGHT TO CANCEL
If you are a consumer purchasing goods from us online, you may have a statutory right to cancel your order within twenty-one (21 ) days after the day on which you, or a person nominated by you other than the carrier, receives the goods.
You do not need to provide a reason when exercising a statutory right to cancel.
Where an order contains multiple goods delivered separately, the cancellation period generally runs from the day after the final item is received.
To exercise your right to cancel, you must clearly inform us of your decision before the applicable cancellation period expires. You can do so by contacting:
Email: info@alliedchemi.com
Phone: +44 (0) 3303 800 157
Please provide your name, order number, contact details, the product(s) concerned, and a clear statement that you wish to cancel the order.
Where statutory cancellation rights apply, goods should be returned within twenty-one (21) days after you notify us of your cancellation, subject to any applicable safety, transport, or regulatory restrictions.
Our twenty-one (21) day returns policy does not limit any rights available to you under applicable consumer law.
HOW TO RETURN TO US
To start a return:
- Contact us at info@alliedchemi.com or +44 (0) 3303 800 157 within the applicable return period.
- Provide your order number, the item(s) you wish to return, and the reason for the return where applicable.
- Our team will analyse your request and, if approved, provide a Return Merchandise Authorisation (RMA) number together with appropriate return instructions.
- Securely package the approved item(s) in their original packaging and include evidence of purchase and RMA details.
- Return the item to the address set out below:
Office 19 Titan Business Centre, Euroway House, Roydsdale Way, Bradford, United Kingdom, BD4 6SE
Attn: Returns
RMA #
Please do not return any chemical or regulated product until our team has confirmed it is safe and permitted to transport and has provided appropriate return instructions.
Returns sent without prior approval or without an RMA number may be delayed or refused where permitted by law.
RETURN SHIPPING COSTS
For eligible returns where there is no fault with the product, including a change-of-mind return under our voluntary returns policy, the customer is normally responsible for the direct expense of returning the goods.
We recommend using an appropriate, secure, and trackable delivery service. Customers must also comply with any applicable requirements governing the transportation of chemical, hazardous, or regulated materials.
If you receive an item that is defective, damaged, or incorrect, ALLIEDCHEMI LTD will cover the applicable return delivery costs and, where applicable, the cost of delivering a replacement.
Additional charges resulting from a premium or expedited delivery option you selected may not be refundable.
REFUNDS
Once we receive and examine the returned item(s), we will notify you by email regarding the outcome of your return.
For certain eligible returns made under our voluntary returns policy, we may deduct a restocking-fee of up to twenty per cent (20%) of the product value from the refund, where applicable. This may apply, for example, where additional inspection, handling, repackaging, administrative processing, or restocking is reasonably required as a result of the return.
Approved refunds will generally be processed within seven (7) business days of receiving and checking the returned item (s) and will be issued to the initial payment method unless another method has been expressly agreed.
Where statutory cancellation rights apply, we may withhold your refund until we have received the returned goods or you have provided satisfactory evidence that the goods have been returned, where permitted by applicable law.
After the refund has been issued, your bank, card issuer, or payment provider may require additional processing time before the funds reflect in your account.
CONDITION OF RETURNED GOODS
You are responsible for taking reasonable care of goods while they are in your possession.
Where applicable law permits, we may reduce a refund to reflect any reduction in the value of the goods resulting from handling beyond what is reasonably necessary to establish their nature, characteristics, and condition.
Products should therefore be returned securely packaged and protected against damage during transportation.
EXCEPTIONS AND RESTRICTED RETURNS
Certain goods may not be eligible for return, cancellation, or exchange due to safety, regulatory, hygiene, transportation, or quality-control requirements.
This may include, where permitted by applicable law:
- opened or used chemical products;
- hazardous or regulated materials where return transportation is prohibited or restricted;
- temperature-sensitive or rapidly deteriorating products;
- custom-made, specially manufactured, or special-order products;
- sealed item (s) that are unsuitable for return for health protection, safety, or hygiene reasons once their seal has been broken;
- products that have been mixed, combined, contaminated, diluted, or otherwise incorporated into another substance or product after delivery;
- products returned without required documentation or appropriate packaging; and
- products submitted outside the applicable return period.
For safety and compliance reasons, our team must review all chemical-product return requests before sending the goods back.
DEFECTIVE, DAMAGED OR INCORRECT ITEMS
If your order is delivered to you damaged, defective, or contains an incorrect product, please get in touch with us immediately at:
info@alliedchemi.com or +44 (0) 3303 800 157.
Please provide your order number, details of the issue, and, where appropriate, photographs or other supporting information.
Once we have verified the issue, we will provide suitable return or replacement instructions and cover the applicable return delivery and redelivery costs.
QUESTIONS
If you have any questions regarding a return, refund, exchange, or cancellation, please contact:
Email: info@alliedchemi.com
Telephone: +44 (0) 3303 800 157
